All NGRC 2020 Nashville items are services and events provided by outside vendors and therefore are beyond the control of the National Garden Railway Convention 2020 and the Nashville Garden Railway Society (NGRS). For this reasons, no refunds, returns or exchanges can be processed after 15 calendar days from the purchase date even though the events purchased are scheduled for the future. We are not responsible for acts of God, equipment breakdowns, weather, etc. or any other unforeseen event.
Any person wanting a return or refund within the 15 calendar days must contact the convention email address provided on the website. (This does not promise or guarantee that a refund is possible.)

If 15 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). This will be determined on a case by case basis.

Refunds (if applicable)
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will handle transactions as quickly as possible. Timing of the refund is not under our control and is handled by third party payment providers.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Because pricing creates a package in most instances, any possible refund might have a vendor penalty causing a extra charge to be initiated to the original purchaser based on specific event items and requests.

Prices on the site are final and current as posted. There is no guarantee that the same price will be available at a later date.

Exchanges (if applicable)
In general, items are not able to be exchanged. Any purchases made on this site that may cause a request for a refund will be handled under the Return and/or Refund policies.

No shipping is available. Packets and tickets will be available at check-in for the event.


While will do everything within its power to honor all commitments we cannot control the possibilities of bad weather, traffic, emergency situations, or numerous other things considered acts of God. For this reason all sales are final. Due to the need to pre-book all events and services, no refunds are guaranteed by the Site or its affiliates.